How to Change Your Registered Email Address in VPOP PRO
How to Change Your Registered Email Address in vPOP PRO
At vPOP PRO, we take data protection and account security very seriously. To ensure the integrity of our user accounts and comply with data protection regulations, the process for changing your registered email address involves several verification steps. This article explains the procedure and the necessary steps to update your email address.
Steps to Change Your Registered Email Address
1. Email Support from Your Registered Email Address
o To request a change of your registered email address, you must send an email to our support team at support@vpop-pro.com.
o The email must be sent from your currently registered email address. This step is crucial to verify that you are the legitimate account owner.
2. Include the New Email Address
o In your email, clearly state the new email address you wish to use for your VPOP PRO account.
3. Verification by the Support Team
o Our support team will verify your request. If the email is sent from the registered email address, this helps confirm your identity and ownership of the account. We may ask you additional questions to validate your identity and account ownership.
4. Additional Verification for Organisation Licenses
o If your vPOP PRO account is part of an organizational license (e.g., your practice or hospital pays for your license), we WILL need to obtain permission from the organisation’s account owner or administrator to complete the email address change.
o This step ensures that the change is authorised and recognised by the
organisation who is paying for and managing the multiuser / organisational
licence.
5. Prohibition of Shared Email Addresses
o Please note that each surgeon requires their own individual license to comply with our terms & conditions of use. Account sharing is strictly against our terms and conditions.
o If the request involves changing the registered email to one that will be accessed by multiple users, it will be denied. Each user must have a unique email address associated with their personal VPOP PRO account.
Our terms & conditions can be found on our website or here: VPOP PRO Terms & Conditions
Example Email to Support
Here’s an example of how to structure your email request to change your registered email address:
Subject: Request to Change Registered Email Address
Dear VPOP PRO Support Team,
I am writing to request a change of my registered email address for my VPOP PRO account. Please find my details below:
- Current Registered Email Address: [your current email]
- New Email Address: [your new email]
- I confirm that I am the person paying for the licence
As per your security policy, I am sending this email from my currently registered email address to verify my account ownership.
Thank you for your assistance.
Best regards,
[Your Name]
Important Notes
• Security: This process is designed to protect your account from unauthorised changes and ensure that your personal data remains secure. We will as part of the process change your current password and ask you to reset it using the forgotten password function.
• Compliance: Adhering to this procedure helps us comply with data protection regulations and maintain the integrity of user accounts.
• Individual Licenses: Remember that each user must have their own license. Sharing accounts violates our terms and conditions and WILL lead to suspension or termination of your account.
For any questions or further assistance, please do not hesitate to contact our support team at support@vpop-pro.com. We are here to help you with any concerns or issues you may have regarding your VPOP PRO account.
Related Articles
How to Change your Password
How to Change your Password Log In to Your Account: Go to the VPOP PRO login screen. Enter your current credentials (username and password) to log in. Navigate to the Security Settings: Once logged in, locate the security tab on your profile under ...How To Email a Case To VPOP PRO
Each VPOP PRO account comes with a private incoming email address - any email sent to this address will arrive to your vPOP PRO account as a new case! Any incoming email from your own email address (your vPOP PRO username) will be accepted ...vPOP PRO App terms and conditions and licence
We’re thrilled you decided to use the vPOP® PRO veterinary pre-operative orthopaedic planning application. Please read these licence terms carefully. These terms (the App Terms) govern use of the vPOP® PRO veterinary pre-operative orthopaedic ...VPOP PRO Software Update - Version 3.0.10
VPOP PRO Software Update - Version 3.0.10 We have been hard at work and are happy to announce the release of Version 3.0.10! This update brings a host of important bug fixes and improvements designed to enhance your experience. Bug Fixes: Template ...How to use Implants in VPOP PRO
VPOP PRO and VPOP MOBILE PRO offers surgeons a comprehensive library of thousands of implants from all major manufacturers, continually updated with new sets. These implants are rendered in vector format to ensure they remain sharp, clear, and ...
Popular Articles
VPOP 3.0 Release Notes - Beta Version
VPOP 3.0 Release Notes We are excited to introduce VPOP PRO 3.0, our latest update designed to enhance your experience and improve efficiency in your veterinary orthopaedic planning. This version comes with a host of new features and improvements ...How To Email a Case To VPOP PRO
Each VPOP PRO account comes with a private incoming email address - any email sent to this address will arrive to your vPOP PRO account as a new case! Any incoming email from your own email address (your vPOP PRO username) will be accepted ...How to Create an Account
Let’s get started with creating your account. VPOP runs in the cloud on your browser on any device. Go to vpop-pro.com or head to app.vpop-pro.com First, enter your email and hit Create your account. We’ll send you a one-time PIN code to ensure ...How Do I Request New Implants Be Added To VPOP PRO?
You can also ask the manufacturer to contact us about adding their implants as we work closely with manufacturers under commercial agreements to ensure that their implants are correctly inserted into VPOP PRO. We spend a lot of time ensuring ...How Do I Update VPOP PRO?
We recommend that you keep your version of VPOP PRO up to date. This will give you all the benefits of recent security and bug fixes as well as the latest features. iOS By default iOS will automatically update VPOP PRO when a new version is ...