How to Change Your Registered Email Address in vPOP PRO

How to Change Your Registered Email Address in VPOP PRO

How to Change Your Registered Email Address in vPOP PRO


At vPOP PRO, we take data protection and account security very seriously. To ensure the integrity of our user accounts and comply with data protection regulations, the process for changing your registered email address involves several verification steps. This article explains the procedure and the necessary steps to update your email address.


Steps to Change Your Registered Email Address


1. Email Support from Your Registered Email Address

o To request a change of your registered email address, you must send an email to our support team at support@vpop-pro.com.
o The email must be sent from your currently registered email address. This step is crucial to verify that you are the legitimate account owner.

2. Include the New Email Address

o In your email, clearly state the new email address you wish to use for your VPOP PRO account.

3. Verification by the Support Team

o Our support team will verify your request. If the email is sent from the registered email address, this helps confirm your identity and ownership of the account. We may ask you additional questions to validate your identity and account ownership.

4. Additional Verification for Organisation Licenses

o If your vPOP PRO account is part of an organizational license (e.g., your practice or hospital pays for your license), we WILL need to obtain permission from the organisation’s account owner or administrator to complete the email address change.
o This step ensures that the change is authorised and recognised by the organisation who is paying for and managing the multiuser / organisational licence.

5. Prohibition of Shared Email Addresses

o Please note that each surgeon requires their own individual license to comply with our terms & conditions of use. Account sharing is strictly against our terms and conditions.
o If the request involves changing the registered email to one that will be accessed by multiple users, it will be denied. Each user must have a unique email address associated with their personal VPOP PRO account.

Our terms & conditions can be found on our website or here: VPOP PRO Terms & Conditions

Example Email to Support


Here’s an example of how to structure your email request to change your registered email address:

Subject: Request to Change Registered Email Address

Dear VPOP PRO Support Team,

I am writing to request a change of my registered email address for my VPOP PRO account. Please find my details below:

- Current Registered Email Address: [your current email]
- New Email Address: [your new email]
I confirm that I am the person paying for the licence

As per your security policy, I am sending this email from my currently registered email address to verify my account ownership.

Thank you for your assistance.

Best regards,
[Your Name]

Important Notes


• Security: This process is designed to protect your account from unauthorised changes and ensure that your personal data remains secure.
• Compliance: Adhering to this procedure helps us comply with data protection regulations and maintain the integrity of user accounts.
• Individual Licenses: Remember that each user must have their own license. Sharing accounts violates our terms and conditions and WILL lead to suspension or termination of your account.

For any questions or further assistance, please do not hesitate to contact our support team at support@vpop-pro.com. We are here to help you with any concerns or issues you may have regarding your VPOP PRO account.


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